Welcome to Platinum Clean Co! These Terms of Service ("Terms") govern your use of our cleaning services ("Services"). By booking or using our Services, you agree to these Terms.
1. Services Provided
We offer professional cleaning services for residential and commercial properties. Specific services, schedules, and pricing will be detailed in your service agreement.
2. Booking and Payments
- Bookings can be made via our website, app, or contact centre.
- Payment is due upon completion of the service unless otherwise agreed.
- Accepted payment methods include credit/debit cards, cash, or other methods specified at booking.
3. Cancellation and Rescheduling
- Cancellations must be made at least 24 hours before the scheduled appointment.
- Rescheduling requests should be made at least 24 hours in advance and are subject to availability.
4. Service Guarantee
- If you are unsatisfied with the service, contact us within 12 hours for a resolution or re-cleaning.
5. Liability and Insurance
- We are insured to cover accidental damage caused by our staff during the cleaning process.
- We are not responsible for pre-existing damage or loss of personal items.
6. Customer Responsibilities
- Ensure access to the premises at the scheduled time.
- Provide necessary instructions and disclose any specific cleaning requirements.
7. Privacy
- We will handle your personal information in accordance with our Privacy Policy, available on our website.
8. Changes to Terms
- We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website.
9. Termination
- We may terminate or suspend services if the Terms are violated.
10. Governing Law
- These Terms are governed by the laws of victorian government
By using our services, you agree to these Terms of Service. For questions, contact us at [Contact Information].